Exchange and Return Policies

In compliance with the regulations set forth by the government of Saudi Arabia, the following return policy for beauty products is outlined:

1. Consumer Rights:

   • As per the Consumer Protection Regulations issued by the Ministry of Commerce and Investment in Saudi Arabia, consumers have the right to return products purchased within a specified timeframe under certain conditions.

2. Eligibility for Returns:

   • Beauty products purchased within Saudi Arabia may be eligible for return if they meet the criteria outlined by the Consumer Protection Regulations with in 7 working days.
   • Products must be returned in their original condition, unused, unopened, and with all original packaging intact.
   • Returns may be accepted within a specified timeframe from the date of purchase, as determined by the regulations.

3. Proof of Purchase:

   • Customers must provide proof of purchase, such as a receipt or invoice, when requesting a return of beauty products.

4. Reasons for Return:

   • Beauty products may be returned if they are defective, damaged, expired, or if they do not meet the specifications or description provided at the time of purchase.
   • Additionally, consumers may be entitled to return products if they experience adverse reactions or allergies to the product.

5. Process for Returns:

   • Customers seeking to return beauty products must contact the seller or retailer from whom the products were purchased.
   • The seller or retailer will provide instructions on the return process, including any required documentation or forms to be completed.

6. Refunds or Replacements:

   • Upon receipt of the returned products, the seller or retailer will assess the condition of the items to determine eligibility for a refund or replacement.
   • Refunds may be issued to the original method of payment used for the purchase.
   • If a replacement is requested and available, the seller or retailer will provide a replacement product to the customer.

7. Exclusions:

   • Certain beauty products may be excluded from the return policy based on the nature of the product or specific regulations governing their sale and return.

8. Customer Awareness:

   • Consumers are encouraged to familiarize themselves with their rights and obligations under the Consumer Protection Regulations to ensure a smooth and satisfactory return experience.